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Repair Service Process

Repair Service Process

A collision is an inconvenience. When you choose East Coast Collision and Restoration for your auto body and paint repairs, the process is as simple as calling us with your insurance claim number. From this point, we will write a computerized estimate and take digital pictures of the damage, contact your insurance company and reach an agreed repair price. We will pre-order all parts if your vehicle is drivable and we will handle your rental car reservation. All you need to do is bring your vehicle in for repairs and you are finished. We will handle all paperwork and will keep the insurance, rental car companies and of course you updated during the repairs. Your vehicle will be returned to you in pre-accident condition, or better. At East Coast Collision and Restoration, we believe the sign of a great repair, is no sign at all. Be sure to check out our Before and After Gallery


Stage 1: Visual inspection and preliminary estimate

The repair process begins even before you leave your car with us. East Coast Collision And Restoration enjoys favorable relationships with all insurance companies . This means East Coast Collision And Restoration will assist the insurance companies in writing the estimate, handling your claim, and negotiating with the insurance provider to ensure your vehicle is repaired properly.

If your vehicle is drivable, East Coast Collision And Restoration will pre-order your parts to cut down on the time your car is in the repair shop. When it is time to drop off your car, one of our service professionals will arrange for a rental car to be waiting for you.


Stage 2: Remove damaged parts

Your vehicle is in the shop and is ready to be disassembled. Once parts have been removed, a secondary inspection will determine if there is any damage that couldn’t be detected initially. If more damage is found, a supplemental report will be completed, along with digital images, and sent to the insurance company. Once approved, any additional parts will be ordered and an updated completion date will be given.


Stage 3: Body and structural repair

East Coast Collision and Restoration uses a top quality measuring system. More customers and insurance companies are requiring the use of computerized measuring as part of the repair process. We have the most sophisticated frame measuring system available in the industry today. Fast and easy set-up , full color reports on the exact condition of the vehicle’s frame before, during and after repairs have been made for correct evidence of damage severity and quality repairs.

If needed, your vehicle will be placed on one of our unibody repair benches. New panels will be prepared and installed. Using the finest state of the art equipment we return the vehicle to like new factory condition quickly and professionally. Priming, sealing, and corrosion protection is added to the new parts. All work is inspected and tested. Once these steps are completed, the vehicle will be moved to the paint department.


Stage 4: Refinishing

Final refinishing is completed in our downdraft dust-free spray booth. . The paint system utilized consists of corrosion resistant primers, sealers, color coats and urethane clear coats to provide a smooth, glossy, rust free and chip resistant surface. To ensure a perfect finish, East Coast Collision and Restoration sprays Top Enviro-based paint products, the highest quality available.

This ensures that repairs are not merely close to the factory color, but will provide an invisible repair. Each painter is thoroughly trained and certified to allow East Coast Collision to offer a Lifetime Nationwide Warranty. the vehicle will be moved to the paint department.


Stage 5: The finishing touches

Parts that were removed for painting are reassembled, the vehicle is realigned, and climate control is checked for proper operation. The vehicle is then detailed and any extras (such as pinstripes) are taken care of. The vehicle is inspected and taken for a test drive. After it checks out, you will be notified and a time is set for picking up your finished vehicle.

Before After